Implementation

Every vendor will demo the product. Ask one to demo the go‑live.

Programs rarely fail on features. They fail after signature, when scope drifts and a plan drawn at kickoff stops describing the project anyone is running. Vero works in five phases, with a sign‑off between each one.

See the five phases See how the platform is built

Delivery

Cedar Ridge Financial · wholesale floor plan · licensed

In progress

Health

On track

DeploymentDefinitionBuildDeploymentClosureBAU

Phase

1 of 51 of 52 of 53 of 54 of 55 of 5

Attention

Definition

Build

Deployment

Closure

BAU

Phase gate

A phase closes only when all four are signed off by both sides.

Governance document signedSponsor

Scope document signedSponsor

Configuration form completedYour team

Delivery plan finalizedDelivery mgr

Phase gate

Deployment signed offDefinition signed offBuild signed offDeployment signed offClosure signed offHanded to support

Our approach

Five phases, and a sign‑off between each one

A phase opens only once the previous one is signed off by both sides. Nothing advances because it feels close enough.

Phase 1

Definition

What happens

Kickoff, requirements workshops, and the configuration form completed with your specialists.

Closes when

Scope and governance are signed, the delivery team is named on both sides, and the plan is final.

Phase 2

Build

What happens

Configuration, ledger mapping, data migration, integrations, and development against the requirements you signed.

Closes when

A system is ready for your team to test, rather than nearly ready.

Phase 3

Deployment

What happens

Testing run by your people rather than demonstrated to them, then training, cutover preparation and a readiness review.

Closes when

Testing is signed off and go‑live is approved by you.

Phase 4

Closure

What happens

Hyper‑care with the team that built it, while the system is under real load for the first time.

Closes when

Handover documentation is delivered and how the program runs from here is agreed.

Phase 5

Business as usual

Ongoing

What happens

The engagement moves from delivery to customer success. Servicing, changes and escalations run on a standing model.

Ongoing

There is nothing to advance to. Rates, fees, tiers and permissions are configuration you change yourself.

Transparency

One plan, both sides, the same statuses

The project plan is not a status report we send you on Fridays. It is the one document both teams work from, with a named owner against every task, built from a scope your own specialists have read and agreed before anything is developed.

Project plan

Shared with Cedar Ridge Financial · every task owned

Shared

DefinitionBuildDeploymentClosure

Vero delivery team

Requirements workshopsBusiness analyst

Configuration & ledger mappingLead engineer

Data migration & integrationsData engineer

Cutover & go‑liveDelivery manager

Hypercare & handoverDelivery manager

Your team

Configuration formYour specialists

Requirements signedProduct owner

TestingYour operations team

Go‑live approvalProject sponsor

Vero delivery team Your team

Every task on the plan has a name against it on one side or the other, and the scope it is built from is written down with your specialists and signed before development starts. You are never reading a summary of a plan you have not seen.

Governance

Four things that keep a program from drifting

None of them are really technology. They are all decided in the first few weeks, long before anyone notices.

Nothing is built until the scope is signed

Every requirement is written up in full and signed by your product owner before development starts on it. What is signed stays signed, in the version it was signed in.

Every task carries one accountable name

One person accountable and one responsible for the work. Not a team, and not a distribution list. It is set before the first task is worked.

Changes are recorded, not remembered

We walk your team through how changes are handled before there is anything to change. An approved change updates the scope document itself.

Risks and assumptions are logged in the open

One live log from kickoff, each item with an owner, a severity and a status. You see it exactly as we do.

Delivery Manager
Business Analyst
Account Manager
Lead Engineer
Solution / Product Lead

A credit analyst working at a desk by a window — Configuration form · v4

Advance rates by vertical, signed off by credit

What we need from you

The honest version of what this costs your team

Most vendors underplay this and then discover it in week three, when the person who can approve a curtailment rule is on holiday and the build stops. Here it is named up front, so you can staff it before you sign.

Credit and risk

Advance rates, curtailment schedules, dealer tiers and exception authority.

Definition

Operations and servicing

How funding, payoffs, titles and audits run today, including the spreadsheet parts.

Definition, then testing

Subject matter experts

The configuration form is completed with your people. It is what the build is based on.

Definition

Technology and data

The legacy extract, credentials for the systems you keep, and your own change windows.

Build

Product owner

Signs each requirement before development starts on it. The highest‑leverage hour anyone on your side spends.

Definition and Build

Project sponsor

Signs off at the end of each phase, alongside our delivery manager.

Each phase

The cadence, for the whole engagement: one standing weekly working session, one named person per role, and a shared plan both sides read with the same statuses.

In parallel

Security review runs alongside the work, not after it

In regulated lenders, vendor diligence is the quiet reason a launch slips a quarter. It starts at kickoff with the evidence already assembled.

SOC 2 Type 2 report covering the Security criterionIndependently examined, unqualified opinion, available under NDA
Independent penetration test summaryPlus static and dynamic testing in the deployment pipeline
A completed security questionnaire packAnswered once and kept current, so your team is not the first to ask
Role‑based access, single sign‑on and a complete audit trailNamed user IDs with no shared accounts, reviewable by your auditors

Read the full security posture →

Integrations

The six connections that usually decide the timeline

VeroOS has 40+ live integrations. These six are worth naming in the first meeting, because their change windows belong to somebody who is not in the room.

Core banking and general ledger

Decides whether funding posts automatically or lands in somebody's inbox.

Bureaus and business verification

Lien and litigation search, and the credit data your underwriting already relies on.

Titles

Intake, verification, custody and release. Vero does not file with the state.

Audit providers

Digital, on site or both, with the results landing back in the same risk view.

Payments

Disbursement and repayment rails, plus reconciliation that holds on both sides.

Single sign‑on and identity

Named users, no shared accounts, and access reviews your auditors can run.

See every live integration →

Lower‑risk entry

You do not have to bet the program to find out how we work

A single capability can run standalone alongside the core you already have. Title Management is the most common, and Audits and the Dealer Portal deploy the same way. Same five phases, same sign‑offs, smaller scale.

1Pick the capability that hurts most today. Usually titles or audits.
2It runs alongside your core, connected by API rather than sitting in front of it.
3You get a working system and a clear read on the partnership.
4If it goes well, the wider program is a configuration decision, not a second procurement.

Live on Vero

AutoUse stopped building, went live, and grew the portfolio 20% on the same team

AutoUse has financed independent auto dealers across the Northeast for more than 50 years. It had spent more than six months building its own dealer portal before concluding that the build was the smaller half of the commitment. It stopped, and bought instead.

It went live on VeroOS in December 2025 as the system of record for its floor plan program: funding, curtailment tracking and repayment automated, dealer self‑service in place of a phone call, and inventory‑level visibility with real‑time risk alerts.

20%+

Portfolio growth since go‑live

Incremental headcount added to support it

6+ mo

In‑house portal build, discontinued in favor of VeroOS

“Partnering with Vero gives us the tools to better serve our dealers while strengthening operational control. We're excited to offer faster, smarter, and more transparent financing as we scale our portfolio.”
Bob Drew, CEO, AutoUse

Questions

What lenders ask before they commit

How long does implementation take?

The discovery work is sized up front and anchored to the contract, because it is the part anybody can scope honestly before requirements are known. The full timeline is set once they are, and agreed with you then. We will not quote you a full timeline before we have seen your credit policy and your integration list, and you should be wary of anyone who does.

What has to be true before you start building?

A signed governance document, a signed scope document, a completed configuration form, a named delivery team on both sides, and a finalized plan. Your sponsor decides whether the project proceeds, proceeds with conditions, or stops.

Do we have to replace our core system?

No. VeroOS can be the core system of record for a wholesale program, or a single capability can run standalone alongside the core you already have. VeroOS is API‑first with 40+ live integrations, so a standalone system sits alongside your core rather than in front of it.

What happens if requirements change mid‑project?

They go through the change process we walk your team through at the start, before there is anything to change. An approved change updates the scope document itself, so what governs the project never drifts from what was agreed. Changes stay possible after the plan is set. They are just visible as changes rather than quiet edits.

Who owns the credit decision?

You do, on either path. Your credit policy and approval authority stay yours. On the managed path Vero's operators execute inside the policy you set, with a complete audit trail of every action taken on your behalf.

Bring us the program you run. We will bring back the plan.

A 30‑minute walkthrough, then a written outline of the first phase for your program: what it covers, the integrations in scope, what we would need from your team and when, and where we think the risk actually sits.

Book a walkthrough Talk to sales